Frequently Asked Questions
Everything you need to know about shopping with Hailiey.
How long will it take to receive my order?
Standard shipping typically takes 5-10 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
Hailiey accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can change or cancel your order within 1 hour of placement by contacting our customer service team.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary based on your location and will be calculated at checkout.
How can I ensure I am choosing the right size or product?
Each product page features a detailed size guide and specification list. If you are still unsure, our team is available via live chat to help you make the perfect choice.